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—Luxury Homes

10 Questions with Polly Watts, VP of Sales for Sundae Homes

Sundae Homes is led by Polly Watts, an accomplished real estate professional with vast knowledge of markets across the U.S. In spite of her career accolades and the sheer volume of transactions Polly has driven in her career, a common question asked by clients is whether she is an actual person. The answer is yes, Polly is real! To prove it, we asked her 10 questions about her career and perspective on the real estate industry. 

Sundae Homes is led by Polly Watts, an accomplished real estate professional with vast knowledge of markets across the U.S. In spite of her career accolades and the sheer volume of transactions Polly has driven in her career, a common question asked by clients is whether she is an actual person. The answer is yes, Polly is real! To prove it, we asked her 10 questions about her career and perspective on the real estate industry. 

  1. How did you get started in the real estate business?

I started in real estate as a personal assistant to a very successful broker. I did everything from showing homes for him to taking his car to the car wash, which wasn't a bad gig because his everyday car was a Rolls Royce and his weekend car was a Ferrari Mondial Cabriolet.

  1. What’s your favorite thing about working in real estate?

The art of the deal. I love to value a property that has the potential to be remodeled and flipped. I also love negotiating everything from the initial offer and countless hurdles that come up while in escrow, to the confirmation that escrow is closed and the new buyer is excited to call this property their own. I also truly enjoy all of the wonderful people I get to meet and build both short-term as well as long-lasting friendships. I have a great appreciation for the kaleidoscope of personalities that makes real estate so interesting.

  1. You’ve been in this industry for more than 25 years. What are the values that you think have most helped you be successful in your career?

I do not give my word unless I know I can keep it and will do everything in my power to do so. I am a straight shooter and try not to waste people's time with meaningless banter and appreciate when people do the same with me.

  1. What’s one of the most interesting or valuable lessons you’ve learned in your career? 

I have seen real estate change over time, from a one page contract to some companies thinking buyers can show themselves a house and submit an offer. Buying and selling property can be very complicated, and at the end of the day most buyers and sellers need a real estate professional to help them with this very important and confusing process.

  1. What advice would you give to a young agent or broker looking to go into real estate today?

I would recommend hanging your license with a brokerage that offers exceptional training and has the time and expertise to mentor you. There are thousands of nuances in the real estate business that can take years or longer to learn. Understand the importance of your role to your client and represent them as if they were family (the ones you like), and you’ll make them a client for life.

  1. What are some of the most important keys for a real estate brokerage to be successful in 2020? 

It doesn’t matter if it's 2020 or 2050, you have to work hard and treat real estate as a full-time job. Real estate is not a part-time job, and a buyer or seller is not going to want to have an agent represent them if they are a Walmart greeter by day and a real estate agent at night. Customer service is everything with your clients and other agents. Everyone in the transaction should be treated with respect and have all calls or correspondences addressed quickly and politely.

  1. What kinds of properties do you most enjoy working with and what kinds are easiest to sell?

I enjoy working on properties with price points that a first time buyer would be able to buy. There is so much satisfaction when you close escrow and move into your first home. First time homebuyers often need more time spent with them because everything is new to them: the loan process, inspections, and just all that goes into buying a home. In the end, it is so satisfying for someone to own their first home.

  1. You’re building this new business Sundae Homes. What are you most excited about with this project?

I am excited to see where Sundae Homes will go. We are a dynamic group of professionals with a great deal of experience in Real Estate and business and I think with our collaborative efforts, Sundae Homes will be a model example of how real estate should be conducted!

  1. What makes Sundae Homes unique? 

Sundae Homes is unique because we truly care about people, the buyers, their experience, our product, and how we present ourselves in every aspect of a real estate transaction.

  1. What’s a fun fact about you that you think people who work with you might be surprised to learn. 

A few years ago I went to a birthday party in New York and we learned how to throw knives and axes. I enjoyed it so much that we built a knife and axe throwing area at our home. It is fun and a great way to get rid of a little built-up aggression.